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Better Agency Client Service: How to Lead with Empathy, Strategy, and Proactivity

Laura Schiele
Jan 15, 2026, 7:30:00 AM

At Jordan Digital Marketing, great account management combines performance and partnership. We believe the strongest client relationships are built on three foundational pillars: Empathy, Strategy, ...

All articles from Laura Schiele

Better Agency Client Service: How to Lead with Empathy, Strategy, and Proactivity

Culture

• Jan 15, 2026, 7:30:00 AM

Better Agency Client Service: How to Lead with Empathy, Strategy, and Proactivity

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Moving into Cookie-Less Measurement: 7 Takeaways

Marketing Strategies

• Apr 2, 2024, 5:03:53 PM

Laura Schiele

Laura has well over a decade of experience in paid media strategy and execution in both agency and in-house accounts and uses advanced analytics skills to scale growth within efficiency goals across Google, LinkedIn, Facebook, and more. Laura, a frequent contributor to Search Engine Land and a regular panelist on the SMX series of events, manages a large team of paid media experts remotely from her home in Salt Lake City. She is an expert on marketing attribution, marketing measurement, and tying paid media campaigns to business outcomes across B2B, SaaS, Fintech, and eCommerce clients.

Better Agency Client Service: How to Lead with Empathy, Strategy, and Proactivity

All articles from Laura Schiele

Better Agency Client Service: How to Lead with Empathy, Strategy, and Proactivity

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